Privacy Policy

1. Introduction

Welcome to trade-bot.io ("we," "us," or "our"). Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, services, and trading automation tools (collectively, the "Service").

We comply with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws. By using trade-bot.io, you agree to the terms of this policy.

2. Data We Collect

We collect and process only the data necessary to provide our Service effectively and securely.

a. Account Information

• Name
• Email address
• Subscription and billing status

b. Trading Configuration Data

• Risk management preferences (such as your instruments, default lot size, stop loss, take profit)

c. Technical and Usage Data

• IP address, browser type, and device identifiers
• Log files and activity history (to improve performance and security)
• Timestamps of logins and bot activity

d. Payment Data

Payment processing is handled securely through our payment providers. We do not store your credit card details or payment information directly.

3. Legal Basis for Processing

We process personal data under one or more of the following legal bases:

• Contractual necessity: to provide and maintain your subscription and trading automation services.
• Consent: when you explicitly connect third-party services (like Telegram or MT5) or choose to receive communications from us.
• Legitimate interest: to prevent fraud, improve service quality, and ensure system security.
• Legal obligation: when required to comply with applicable laws or regulatory requests.

4. How We Use Your Data

We use your data to:

• Operate and maintain your trade-bot.io account.
• Authenticate your MT5 and Telegram integrations.
• Execute your configured trading rules and automation.
• Provide customer support.
• Analyze service performance and improve functionality.
• Comply with legal and regulatory obligations.

We do not sell or rent your personal data to third parties.

5. How We Share Data

We only share personal data when necessary to provide our Service or comply with the law.

a. Service Providers

We use trusted third-party providers for:

• Hosting and infrastructure (e.g., secure cloud servers)
• Payment and subscription management
• Logging and analytics (for performance monitoring)

Each provider is bound by strict data protection agreements under GDPR.

b. Legal Requirements

We may disclose information if required by law, court order, or competent authority, or to protect our legal rights and system integrity.

6. International Data Transfers

Because our servers or partners may operate outside the European Economic Area (EEA), your data may be transferred internationally.

When this happens, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) or equivalent protections — to keep your data secure and GDPR-compliant.

7. Data Retention

We retain your data only for as long as necessary to:

• Provide our services and maintain your account,
• Fulfill legal or accounting requirements,
• Resolve disputes or enforce our agreements.

When you delete your account or unsubscribe, we remove or anonymize your personal data within 30 days, unless legal retention obligations apply.

8. Data Security

We apply strong technical and organizational measures to protect your information, including:

• Encrypted storage for credentials and tokens,
• Secure HTTPS communication,
• Limited access to sensitive data,
• Regular system monitoring for unauthorized access or anomalies.

Despite these safeguards, no online service can guarantee absolute security. You share data at your own risk.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): Request deletion of your personal data.
• Restriction: Ask us to limit processing in specific circumstances.
• Portability: Request to receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest.
• Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise these rights, contact us through our support channel: @ricamphe on Telegram

We may ask for verification to confirm your identity before fulfilling your request.

10. Cookies and Tracking Technologies

trade-bot.io may use cookies or similar technologies to:

• Maintain session state and login information,
• Collect usage analytics,
• Improve website performance.

You can control or disable cookies through your browser settings, but doing so may limit functionality.

11. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will delete it promptly.

12. Links to Third Parties

Our platform may contain links to third-party websites (such as Telegram). We are not responsible for the privacy practices or content of those external sites. Please review their respective privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the "Effective Date" above.

Continued use of our Service after changes take effect constitutes acceptance of the updated policy.

14. Contact Information

If you have questions or requests related to privacy or data protection, please contact us via our official support: @ricamphe on Telegram